These general conditions form an integral part of the travel programme presented on our website and, in the absence of a separate document, constitute the travel contract.
These general conditions comply with Decree-Law 17/2018 of 8 March.
This programme is the information document in which these general conditions, the corresponding standard information sheets and the specific conditions form an integral part and which constitute, in the absence of a separate document, the travel contract binding the parties and which will be provided to the Traveller at the time of booking.
1. OBJECT AND ORGANISATION1.1 These General Contractual Conditions are intended to establish the terms and conditions governing the provision of travel services organised by ZENITTRAVEL - JL GNÇALVES, LDA..., a company with its registered office at Largo de São Bento, no. 21, 9700-180 Angra do Heroísmo, registered at the Angra do Heroísmo Commercial Registry Office under the single registration and legal person number 514230096, with a share capital of € 5.000.00, with registration number 6798 in the National Register of Travel and Tourism Agencies (RNAVT), with economic activity code no. 79110, telephones: 295216523 | 295249422 | 295218322, email: reservas@zenitravel.com, (hereinafter referred to as AGÊNCIA),
1.2 The services and products are offered to the Traveller under the terms and conditions expressed herein.
1.3 By contracting with the AGENCY, the Traveller acknowledges and accepts all the terms and conditions established.
2. REGISTRATION2.1 When registering and booking, the Traveller must pay 100% of the total service to be contracted.
2.2 If the trip for which the Traveller has signed up is the result of a tour operator programme, and is not the result of automatic booking processes, a payment of 5% of the price of the trip must be made, as well as payment of 30% of the price of the trip at the time of confirmation, with the remaining 65% being paid no later than 21 days before the start of the trip.
2.3 The AGENCY reserves the right to cancel any registration for which payment has not been made under the above conditions.
2.4 Bookings are conditional on service providers confirming all services.
3. SINGLE SERVICE BOOKINGS3.1 BOOKING FLIGHTS3.1.1 The AGENCY makes flight bookings available through its website or physical agency, using a global booking system.
3.1.2 Information on availability, timetables and any changes thereto, type of equipment, stopovers and airports is the sole responsibility of the airlines.
3.1.3. The prices quoted may not include additional services, such as meals on board, luggage, check-in, etc. Travellers should contact the helpline if they do not have the necessary information at the time of booking.
3.1.4 The AGENCY, in order to reduce the cost of travel for the Traveller, may offer travel solutions that result in the issue of multiple tickets.
3.1.5 The rates used are normally restrictive and non-refundable, and their value is made available prior to booking.
3.1.6. Some airlines operate a code-share system for certain destinations, and the flight may be operated by another carrier.
3.1.7 The issue of transport tickets establishes the contract with the transport companies, and the Traveller is subject to the specific transport conditions of the transport companies, which appear on the respective transport tickets, and the responsibility of the AGENCY is excluded.
3.1.8. Bookings are made via the agency's website or through the physical agency.
3.2 BOOKING ACCOMMODATION3.2.1 Through its website, the AGENCY offers the possibility of making accommodation bookings using booking centres and/or contracting itself.
3.2.2 Once the selected stay has been booked, paid for and collected via the AGENCY's website, the AGENCY will issue a voucher which will be delivered directly and personally or sent by e-mail to the Traveller, which must be presented to the service provider at check-in.
3.2.3 Confirmation of a trip via the AGENCY website is communicated to the service provider in accordance with the contractual conditions established by the latter.
3.2.4 Service providers provide a description of their facilities and services and are solely responsible for the information provided.
3.2.5 Information on availability, prices and any changes thereto in relation to the accommodation desired by the Traveller is the sole responsibility of the service provider.
3.2.6 Each service provider shall be solely responsible for the correct contractual execution of its service.
3.2.7 The rates offered are dynamic and may change in price if the booking is not made immediately.
4. INFORMATION UNDER LAW NO. 144/2015, OF 8 SEPTEMBER4.1 Under the terms of Law no. 144/2015 of 8 September, we inform you that the Traveller may resort to the following Alternative Dispute Resolution Entities:
i) Travellers' Ombudsman for Travel Agencies and Tourism in
www.provedorapavt.com;
ii) Arbitration Commission of Turismo de Portugal in
www.turismodeportugal.pt.
5. COMPLAINTS5.1 Any non-conformity in the performance of a travel service included in the package travel contract must be reported to the organising travel agency or retailer in writing or other appropriate form as soon as such non-conformity occurs, i.e. without undue delay.
5.2 The right to submit claims for a price reduction or the right to compensation for the lack of conformity of the travel services included in the package lapses within 02 years.
6. BAGGAGE6.1 The AGENCY is responsible for baggage in accordance with the law.
6.2 The Traveller is obliged to complain to the service provider when baggage is damaged or destroyed.
6.3 In the case of international transport, in the event of damage to baggage, the claim must be made in writing to the carrier immediately after verification of the damage, and no later than 7 days after its delivery. In the case of a mere delay in the delivery of luggage, the claim must be made within 21 days of the date of delivery.
6.4 The submission of such a claim is provided for in the International Conventions and is essential to trigger the AGENCY's liability towards the organisation providing the service.
7. LIMITS7.1 The AGENCY's liability shall be limited to the maximum amount payable to service providers under the terms of the Montereal Convention of 28 May on International Air Transport and the Berne Convention of 19631 on Rail Transport.
7.2 With regard to maritime transport, the liability of travel agencies towards their Travellers for the provision of transport or accommodation services, where applicable, by maritime transport companies, in the event of damage resulting from their intent or negligence, shall be limited to the following amounts:
a) € 441,436 in the event of death or bodily injury;
b) €7,881, in the event of total or partial loss of luggage or its damage;
c) € 31,424, in the event of the loss of a motor vehicle, including the luggage contained therein;
d) €10,375, in the event of loss of luggage, accompanied or not, contained in a motor vehicle;
e) €1,097, for damage to luggage as a result of damage to the motor vehicle.
7.3 Where applicable, the liability of travel and tourism agencies for the deterioration, destruction and removal of luggage or other articles in tourist accommodation establishments while the Traveller is staying there is limited:
a) €1,397 overall;
b) € 449 per article;
c) The value declared by the Traveller for items deposited in the custody of the tourist accommodation establishment.
7.4 The AGENCY's liability for non-bodily injury is contractually limited to the amount corresponding to three times the price of the service sold.
8. BOOKING AND AMENDMENT FEES AND EXPENSES8.1. Each booking service is subject to a service charge, in accordance with the information to be provided by the AGENCY during the process and before the booking request is finalised.
8.2 By making the booking, the Traveller accepts the fees mentioned therein.
8.3 In the case of flights, airport taxes are itemised and differentiated from the cost of the air ticket.
8.4 In some destinations, there are airport, entry, exit and local taxes, which must be paid locally, and which do not appear in the information returned by the Traveller's search on the AGENCY's website or at the time of direct and personal purchase by the Traveller at the physical agency.
8.5 In some countries/cities, a tourist tax is charged, which is usually not included in the price of the accommodation or package, and must be paid locally.
8.6 Booking costs: Costs will be charged for each booking in accordance with the information provided by the AGENCY at the time of booking.
8.7 Change fees: For each change (e.g. names, dates, type of flat or room, journey, etc.), fees will be charged in accordance with the information provided by the AGENCY at the time of booking. Acceptance of such changes depends on acceptance by the respective service providers.
9. DOCUMENTATION9.1 The Traveller must have their personal or family documentation in good order (citizen's card, identity card, passport, military documentation, authorisation for minors, visas, vaccination certificates and any others that may be required). The AGENCY declines all responsibility for refusing to grant visas or not allowing the Traveller to enter a foreign country, and the Traveller is responsible for any and all costs arising from this situation.
9.2.
Travelling in the European Union:i) Travellers (regardless of age) travelling within the European Union must be in possession of the relevant civil identification document (citizen's card, identity card, passport);
ii) To obtain medical assistance, they must be in possession of the relevant European health insurance card;
iii) Non-EU nationals should consult the embassies/consulates of their countries of origin for specific information on the documentation required to travel.
9.3.
Travelling outside the European Union:i) Travellers (regardless of age) travelling outside the European Union must be in possession of the relevant civil identification document (passport) as well as a visa if necessary (obtain this information from the AGENCY at the time of booking);
ii) Non-EU nationals should consult the embassies/consulates of their countries of origin for specific information on the documentation required to travel.
9.4 Minors travelling together with their parents, or authorised by them with other adults, must be in possession of the relevant civil identification document (citizen's card, identity card, passport).
10. CHANGES REQUESTED BY THE TRAVELLER10.1 If the service providers of the trip in question allow it, whenever a Traveller booked on a particular trip wishes to change their booking to another trip or to the same trip departing on a different date, or any other possible change, they must pay the aforementioned fee, as well as the change costs.
10.2 However, if the change takes place 21 days or less before the departure date of the trip for which the Traveller is booked, or if the service providers do not accept the change, the Traveller will be subject to the costs and charges provided for in the clause "Termination of the Contract by the Traveller".
10.3 Once the trip has begun, if a change to the contracted services is requested for reasons not attributable to the AGENCY (e.g. extension of the nights of stay, change of flight), the prices of the tourist services may not correspond to those published in the brochure that motivated the contract.
11. ASSIGNMENT OF REGISTRATION (CONTRACTUAL POSITION)11.1 The Traveller may give up their position, being replaced by another person who fulfils all the conditions required for the package, provided that they inform the AGENCY in writing no later than 7 consecutive days before the scheduled departure date, and that such assignment is possible under the terms of the applicable air transport regulations. In the case of cruises and long-haul air travel, the deadline will be 15 consecutive days in advance.
11.2 The assignor and the assignee are jointly and severally liable for the payment of the outstanding balance and for the fees, charges or additional costs arising from the assignment, which will be duly informed and
proven by the travel and tourism agency.
12. CHANGES TO BE MADE BY THE AGENCY12.1 Whenever, before the start of the package, (i) the AGENCY is obliged to significantly change any of the main characteristics of the travel services, (ii) or is unable to meet the special requirements requested by the Traveller; (iii) or proposes to increase the price of the package by more than 8%, the Traveller may, within 8 days:
a) Accept the proposed amendment;
b) Terminate the contract, without any penalty, and be reimbursed the sums paid;
c) Accept a replacement package offered by the AGENCY and be reimbursed in the event of a price difference.
12.2 Failure by the Traveller to respond within the time limit set by the AGENCY shall imply tacit acceptance of the proposed change.
13. CANCELLATION OF THE CONTRACT BY THE AGENCY13.1 When the trip depends on a minimum number of participants, the AGENCY reserves the right to cancel the organised trip if the number of participants reached is less than the minimum. In such cases, the Traveller will be informed in writing of the cancellation within:
a) 20 days before the start of the package, in the case of trips lasting more than six days;
b) 7 days before the start of the package, in the case of trips lasting between two and six days;
c) 48 hours before the start of the package, in the case of trips lasting less than two days.
13.2 Before the start of the package, the AGENCY may also terminate the contract if it is prevented from executing the contract due to unavoidable and exceptional circumstances.
13.3 Termination of the travel contract by the AGENCY under the terms referred to above shall only entitle the Traveller to a full refund of payments made within a maximum period of 14 days following termination of the travel contract.
14. PRICE CHANGE14.1 The prices in the programme are based on the costs of the services and exchange rates in force on the date of printing of this programme, and are therefore subject to changes (price increases or reductions) resulting from variations in the cost of transport or fuel, taxes, fees and exchange rate fluctuations up to 20 days before the date of travel.
14.2 If the increase in question exceeds 8% of the total price of the package, the "CHANGES TO BE MADE BY THE AGENCY" clause will apply.
14.3 In the event of a price reduction, the AGENCY reserves the right to deduct the corresponding administrative costs from the reimbursement to be made to the Traveller, which will be justified at the Traveller's request.
15. REFUNDSOnce the trip has begun, no reimbursement is due for services not used by the Traveller for reasons of force majeure or for reasons attributable to the Traveller, unless reimbursed by the respective service providers. Failure to provide the services provided for in the travel programme for reasons attributable to the organising AGENCY and if it is not possible to replace them with equivalent ones, entitles the Traveller to be reimbursed for the difference between the price of the services provided and those actually provided.
16. CANCELLATION OF THE CONTRACT BY THE TRAVELLER16.1. The Traveller is free to withdraw at any time before the start of the journey.
16.2. Such cancellation implies that the Traveller is liable for the payment of all charges to which the commencement of performance of the contract and its withdrawal give rise, as well as for the payment of a cancellation fee in the following terms:
a) Up to 30 days before the trip - the applicable cancellation fee corresponding to the value of the airline tickets + 25% of the remaining services;
b) Up to 15 days before the trip - the applicable cancellation fee corresponding to the value of the airline tickets + 50% for the remaining services;
c) Up to 5 days before the trip - the applicable cancellation fee corresponding to the value of the airline tickets + 80% for the remaining services;
16.3 Where appropriate, the Traveller will be reimbursed for the difference between the amount paid and the amounts referred to above. In this situation, the refund will be made, less the cancellation fee, within a maximum of 14 days of the cancellation of the travel contract.
16.4 The Traveller also has the right to terminate the travel contract before the start of the trip without paying any termination fee, if there are unavoidable and exceptional circumstances at the place of destination or in its immediate vicinity that considerably affect the completion of the trip or the transport of passengers to the destination. Cancellation of the travel contract in this situation only entitles the Traveller to a full refund of the payments made.
17. RESPONSIBILITY17.1. The AGENCY is responsible for the correct execution of all the travel services included in the travel contract.
17.2. In the case of package travel, travel and tourism agencies are liable to Travellers, even if the services are to be carried out by third parties and without prejudice to the right of recourse under the applicable general terms.
17.3 Organising travel and tourism agencies are jointly and severally liable with retail agencies in the case of package travel.
17.4 In the case of other travel services, the travel and tourism agency is responsible for the correct issue of accommodation and transport tickets and also for the culpable choice of service providers, if they have not been suggested by the Traveller.
17.5 The travel and tourism agency that acts as an intermediary in sales or bookings of single travel services is responsible for errors in issuing the respective tickets, even in cases arising from technical deficiencies in the booking systems that are attributable to them.
17.6 The AGENCY is responsible for any errors due to technical deficiencies in the booking system that are attributable to it and, if it has agreed to book a package or travel services that are part of related travel services, for errors made during the booking process.
17.7 The AGENCY is not responsible for errors in the booking that are attributable to the Traveller or that are caused by unavoidable and exceptional circumstances.
18. ASSISTANCE18.1 In the event of difficulties on the part of the Traveller, or when for reasons beyond their control they are unable to complete the organised trip, the AGENCY will provide the following assistance:
a) Provision of adequate information on health services, local authorities and consular assistance; and
b) Helping travellers to communicate at a distance and to find alternative travel solutions.
18.2 If the difficulty on which the request for assistance is based was caused by the Traveller deliberately or through negligence, the AGENCY may charge a fee in the amount of the costs it incurred as a result of providing this assistance.
18.3 If, due to unavoidable and exceptional circumstances, the Traveller is unable to return, the organising travel and tourism agency is responsible for ensuring the necessary accommodation costs, if possible of an equivalent category, for a period not exceeding three nights per Traveller. The retail travel and tourism agency is jointly and severally liable for the obligation in question, without prejudice to the right of recourse under the applicable general terms.
18.4 The cost limitation provided for
above does not apply to people with reduced mobility or their companions, pregnant women and unaccompanied children, or people requiring specific medical care, provided that the AGENCY has been notified of these specific needs at least 48 hours before the start of the package.
19. INSOLVENCYIn the event of the AGENCY's insolvency, the Traveller may make use of the Travel and Tourism Guarantee Fund, and for this they must contact Turismo de Portugal I. P. the entity responsible for activating it:
Turismo de Portugal, I. P., Rua Ivone Silva, Lote 6, 1050-124Lisbon
Tel. 211 140 200 | Fax. 211 140 830
info@turismodeportugal.pt 20. INSURANCE20.1 The liability of the travel agency organising this programme and arising from the obligations assumed, is guaranteed by civil liability insurance with Companhia de Seguros Ocidental, policy no. RC78521000, in the amount of € 245.25, under the terms of the legislation in force.
20.2 The AGENCY also offers the sale of insurance that can be purchased depending on the trip to guarantee assistance situations and cancellation costs.
21. PAYMENT METHODS21.1 The AGENCY offers the following forms of payment, depending on whether the booking is made through the website or the physical agency:
– Credit card;
– Reference MB;
- ATM;
- Bank transfer;
- Money;
- Cheque.
21.2 Payment for air travel on Low Cost airlines is made directly to the airline. AGENCIA only acts as an intermediary in the transaction by forwarding the customer's details to the airline. The only accepted form of payment for these services is credit and debit cards.
21.3. The payment methods are indicated according to the type of service booked and may, in some situations, not allow the use of the payment methods indicated in 21.1.
21.4 Travel documents are issued after payment and verification of proper collection.
21.5. The AGENCY reserves the right to cancel bookings that have not been paid for within the time limits indicated, or in the event of suspected fraud.
21.6. In the event of suspicion of fraud involving the use of credit cards for payment, the AGENCY may request a copy of the card used and a copy of the identification document.
21.7 In the event of fraud, the services will be automatically cancelled, regardless of whether the travel documents have been issued or whether the trip and/or stay has already begun.
21.8. No modifications and/or alterations will be accepted to the receipt invoices issued according to the information entered by the passenger in the "Data for invoicing" field.
23. AMENDMENTS TO THE GENERAL CONDITIONSThe AGENCY reserves the right to amend these General Conditions at any time and whenever necessary, informing the Traveller before the booking is made. However, such changes will not affect bookings that have already been made.
24. VATThe prices mentioned in this programme reflect those set out in Decree-Law no. 221/85 of 3 July (Travel agencies and tour organisers regime).
25. LEGISLATION AND JURISDICTIONAll disputes arising from the interpretation or execution of these General Conditions shall be governed by Portuguese law
26. SEPARATE PROVISIONSIf any part or provision of these General Conditions is deemed null and void, the remaining provisions shall remain in force and their overall validity shall not be affected, unless it can be concluded that the parties would not have agreed to provide the service or supply the product if they had foreseen the nullity or ineffectiveness of the provision in question.
27. VATThe prices mentioned in this programme reflect those set out in Decree-Law no. 221/85 of 3 July (Travel agencies and tour organisers regime).
NOTES: - These general conditions may be supplemented by any other specific conditions as long as they are duly agreed by the parties.
- The prices of the programmes are based on the average exchange rate of the dollar, so any relevant change in this currency may imply a revision of the prices of the trip under the terms of the "price change" clause.
- Due to the constant changes in fuel prices, there may be a change in the fuel supplement included in the price under the terms of the "price change" clause.
- The categories of hotels and cruises presented in this brochure follow the quality standards of the host country and may be changed to similar ones when, for reasons beyond the control of the AGENCY, it is not possible to maintain or confirm the existing reservation, and the AGENCY is obliged to inform the Traveller as soon as it becomes aware of this.
GENERAL INFORMATION ARRIVAL OR DEPARTURE TIMESDeparture or arrival times are indicated in the local time of the respective country according to the schedules of the respective airlines at the time of printing this programme and may therefore be subject to change.
On journeys where coach transport is included, the times indicated are approximate.
HOTELS/APARTMENTSFlats - If accommodation is booked in a flat, it is the Traveller's responsibility to inform them of the number of people who will be occupying the flat. If there are more people than booked, the flats may refuse entry.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have a triple room and an extra bed is usually added, which may not be of the same quality. In rooms equipped with two beds or a double bed, the triple may only consist of those beds. The list of hotels and flats in the programmes is indicative, as is their category, which is based on local criteria and classifications, which sometimes differ from those used in Portugal.
MEALSUnless otherwise stated, the prices shown for half-board and full-board supplements do not include drinks.
Any specific request from the Traveller regarding meals is always subject to confirmation by the caterer and may entail the payment of a supplement.
If you arrive at the hotel after 7pm, the first meal served will be breakfast the following day, and on the last day, unless you have a late check-out, the last meal served at the hotel will be breakfast.
ENTRY AND EXIT TIMESEntry and exit times on the first and last day will be defined according to the first and last service.
As a rule, rooms can be used from 14:00 on the day of arrival and must be vacated by 12:00 on the day of departure.
Flats are usually checked in by 5pm on the day of arrival and must be vacated by 10am on the day of departure.
SPECIAL CONDITIONS FOR CHILDRENGiven the diversity of conditions applied to children (destination and supplier) it is always recommended to ask about any special conditions that may apply to the trip in question.
TRAVEL INSURANCEAirline tickets do not include any kind of travel insurance. If you wish to purchase travel insurance, you can do so at the ZENITRAVEL - JL Gonçalves, LDA. travel and tourism agency.
OTHER GENERAL INFORMATION BEFORE TRAVELLINGMake sure you have all the necessary documents for the journey you are going to make.
Check the validity of your passport. Some countries require passports to be valid for up to 6 months after travelling.
If you are travelling to a European Union country using your identity card/citizen card as your travel document, check that it is valid.
Also check that your credit/debit cards are accepted in the destination country;
Check in good time whether you need a visa to enter your destination country or countries. If so, don't leave without obtaining the relevant visa(s).
TRAVELLING TO THE UNITED STATES OF AMERICA(including Puerto Rico / St Thomas and St Johns)
Documentation - Individual passport required. Since 26 October 2004, citizens of countries participating in the visa waiver programme who wish to travel to the USA without a visa must carry an individual machine-readable passport, which came into force in January 2001.
More information about the Portuguese electronic passport at:
https://www.pep.pt/.
If you don't have the required passport, you need to apply for a non-immigrant visa. Click on the link below to find out what is required to obtain a visa:
https://pt.usembassy.gov/pt/visas-pt/.
More information on the Visa Waiver Programme at:
https://pt.usembassy.gov/pt/visas-pt/visa-waiver-program-pt/.
The travel and tourism agency ZENITRAVEL - JL Gonçalves, Lda handles tourist visas for the USA.
When making a booking to the USA, the customer must give their express consent for all information, including personal data, provided in relation to the journey to be passed on to government authorities for the purposes of air travel control and security.
The travel and tourism agency ZENITRAVEL - JL Gonçalves, Lda. declines all responsibility for refusing to grant a visa or not allowing the client to enter the USA.
FOREIGN PASSENGERSIn the case of foreign travellers (whether or not they live in Portugal), they should consult their respective embassy or consulate. The travel and tourism agency ZENITRAVEL - JL Gonçalves, Lda. accepts the information provided by the client as reliable. For more information, contact the Foreigners and Borders Service (808202653 - landline, or 808962690 - mobile), or visit the website:
http://www.sef.pt.
MINORS TRAVELLINGThe exit from the country of national minors, as well as the entry and exit of legally resident foreign minors, is regulated by Decree-Law 138/2006 of 26 July (article 23 of the Passport Law) and Law 23/2007 of 4 July (article 31 of the Aliens Law), as amended by Law 29/2012 of 9 August.
According to the legislation in force in Portugal, Portuguese minors and foreign minors who are legal residents in Portugal and wish to leave the country and travel unaccompanied by both parents must show a legally certified exit permit issued by the person with parental responsibility.
As an exit authorisation is required, it should be noted that border control rules apply to journeys between states party to the Schengen Agreement. The exit authorisation must be in writing, dated and bear the signature of the person with legally certified parental responsibility, as well as conferring the power to be accompanied by a duly identified third party.
In view of the diversity of family relationships that have an impact on determining who exercises parental responsibility, we advise you to consult the link below, through which you will also have access to other information and the draft of the aforementioned declaration:
https://www.sef.pt/pt/pages/conteudo-detalhe.aspx?nID=73 DRIVING LICENCEIf you are going to drive, check that your driving licence is valid and that it is recognised by the country you want to visit.
Find out about local legislation and scrupulously comply with the Entry Code of the country you are travelling through.
Remember that many countries use mechanisms for the immediate application of the sanction arising from the offence committed.
To apply for the LIC (International Driving Licence), click here:
http://www.imtp.pt/sites/IMTT/Portugues/Condutores/CartaConducao/licenainternacionalconducao/Paginas/Paginaparalistagemdesubmenu.aspx BOOKING AND ISSUING AIRLINE TICKETSAirport taxes may change without prior notice from the airlines until the tickets are issued. We would also like to inform you that once tickets have been issued, and in the event of changes or cancellations, they will be subject to the penalties inherent in airline and/or IATA tariffs.
Ask your travel agent for the conditions of your ticket.
Before requesting the issue of airline tickets, you should check the proposal submitted for the names of the airports and cities of origin/destination, the flight times and the names of the passengers. It is the sole responsibility of the Travellers to correctly enter their names, which - obligatorily - must correspond to their identification documents and their first and last names. Errors in Travellers' names may result in the airline denying boarding and/or police authorities controlling exits and entries at airports, ports or land borders preventing the Travellers in question from starting or continuing their journey.
ZENITRAVEL - JL Gonçalves, Lda. will not assume any error or alteration after the airline tickets have been delivered to the Traveller.
TRANSPORTING LIQUIDSSince 6 November 2006, new rules have come into force regarding what can be carried in hand luggage. Liquids, gels and aerosols are only allowed in hand luggage in small quantities (a maximum of 100ml per item) and as long as they are packaged correctly.
These rules apply to all passengers departing or transiting by aeroplane at EU airports. These new rules cover liquids such as water and other drinks, gels, pastes, lotions and the contents of aerosol cans. Personal hygiene products such as toothpaste, shaving cream, hair gel, liquid lipstick and creams are also covered by these rules.
These are the rules regarding liquids in your hand luggage:
1. Only liquids and gels in containers no larger than 10ml may be carried on board the aircraft.
2. These containers must be transported in transparent plastic bags.
3. There is a limit of one transparent plastic bag per person.
4. The volume of the transparent plastic bag must not exceed 1 litre.
5. Transparent plastic bags must be resealable.
There are two exceptions to the above rules:
a) Baby food needed during the flight;
b) Medicines needed during the flight.
Purchases made at the airport and on board the aircraft:
You can continue shopping, including duty-free shopping, after ticket and/or passport control and on board European airline flights. Liquids and gels that you buy after ticket or passport control or on board will be packaged and sealed as required by the shop or cabin staff. This seal is valid for one day. If you have to change aeroplanes, you cannot break the seal until you reach your final destination.
Keep liquids separate.
Keep liquids separate. When you go through the hand luggage security check, you have to put the liquids separately in the basket so that they can be examined by the X-ray. The liquid containers must fit snugly into the transparent plastic bag and the bag must be closed.
Coats and large electrical/electronic devices, such as laptops, must be handed in separately to be checked.
PUBLIC HEALTHIf you are travelling to countries with endemic or public health problems, such as epidemics of dengue fever or bird flu, among others, the travel and tourism agency ZENITRAVEL - JL Gonçalves, Lda. advises that you implement the recommendations of the Directorate-General for Health:
http://www.dgs.pt/.
Find out in advance about any special health precautions, such as vaccinations or other special precautions.
WEATHER CONDITIONSClimate change has made the occurrence of natural phenomena even more unpredictable. In this sense, the travel and tourism agency ZENITRAVEL - JL Gonçalves, Lda. cannot be held responsible for their occurrence. If you are travelling to a destination where major meteorological phenomena are occurring, please inform yourself in advance of the precautions to be taken.
For more information, see the website of the World Meteorological Organisation:
http://worldweather.wmo.int/en/home.html and/or
http://severe.worldweather.wmo.int/ IN THE DESTINATIONIn order to prevent documents from being lost, it is advisable to deposit the originals and travel tickets in the hotel safe. In most countries, a photocopy of the documents, authenticated by the hotel's oil seal, is sufficient.
Don't carry bags or parcels that don't belong to you, and always keep an eye on your luggage.
Refuse and avoid any kind of contact, handling or consumption of drugs. Depending on the law of each country, you could face heavy fines, long prison sentences in difficult conditions, or even the death penalty
In Muslim and Eastern countries, travellers will encounter very different cultures from those in the West, and must observe local regulations regarding dress and behaviour. The consumption of drugs and alcohol is generally punishable by heavy prison sentences.
If necessary, the Consular Sections of Portuguese Embassies and Consulates can provide support to travellers. This support takes the form of:
- Issuing a provisional travel document in the event of lost documentation;
- Facilitating contact with hospital units in the event of an accident or illness and with lawyers in the event of arrest.
Consular protection cannot, however, release you from prison, pay your hotel, doctor, lawyer, travel or other bills.
In non-EU countries where there is no Portuguese consular representation, you can ask for help from the embassies and consulates of other EU member states.
For more information on the country of destination, see the link:
http://www.secomunidades.pt/web/guest/viajantes PASSENGER RIGHTSIn the European Union, the rights of air passengers are guaranteed by a regulation common to all member states. See your rights at:
http://cec.consumidor.pt/topicos1/viajar/meios-de-transporte/aviao.aspx IMPORTANT NOTEFailure to comply with these regulations may result in inconvenience or even penalties for passengers. This information has been provided by the competent official organisations, and the ZENITRAVEL - JL Gonçalves, Lda travel and tourism agency declines any responsibility for alterations or omissions of information. We therefore ask you to read all the points described above very carefully, and if you have any questions, ask any of our Tourism Technicians for clarification.
